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FAQ

Reasonable Compensation FAQ — S Corp Salary Questions, Answered

Quick-reference guide where you’ll find answers to the most common questions about our services, features, and policies

How do I contact the company?

Email info@reasonablecompcalc.com, or use the Contact Support form in the app. Include your Report ID when asking about a specific report.

Where does the salary data come from?

The U.S. Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS) program, matched by state, metro or non-metro area, and SOC occupation code.

Who is RCC for?

Accountants, CPAs, enrolled agents, payroll and advisory firms that set or review officer compensation for S-Corp clients, and S-Corp owners who want data-driven documentation of a defensible salary.

What is Reasonable Compensation Calculated?

RCC is a web application that produces audit-ready reasonable compensation reports for S-Corporation shareholder-officers. It weights official U.S. Bureau of Labor Statistics wage data by the officer's actual weekly hours across 7 job functions, matched to the correct metro or non-metro area, and documents the result with IRS authority and case-law references.

Does the report guarantee IRS acceptance?

No tool can guarantee that. RCC provides a quantitative, data-driven analysis consistent with IRS guidance and case law, intended to be used alongside a tax professional's judgment.

Is my data secure?

Yes. Data is hosted on Supabase (Postgres) with row-level security on every table, authentication is handled by Supabase Auth, and payments are processed by PCI-compliant Stripe. Report files are stored in private cloud storage.

Can I add my own chatbot to the client portal?

Yes. Tier 3 lets you paste your own chatbot embed snippet in Settings, Branding. We recommend our partner ChatbotLeads.ai, which offers simple, self-serve AI chatbots you can set up in minutes with no coding. RCC does not charge for this; any chatbot subscription is between you and the provider.

Can the portal and reports show my firm's branding?

Yes. Tier 3 includes white-labeling: upload your logo and set theme colors in Settings, Branding. Your branding appears in the client portal, invite emails, and PDFs, and a custom report footer replaces the RCC footer line on generated reports.

The client did not get the invite or the link expired.

Invite links expire after 24 hours. Click the same send icon again to resend a fresh link, and ask the client to check spam.

How do my clients see their reports? (Tier 3)

Open Officers and click the send icon next to the officer. They receive a branded email invite, set a password, and sign in at your client portal. Clients only ever see their own reports.

How do I add a teammate?

User seats depend on the plan: Tier 1 includes 1, Tier 2 includes 2, Tier 3 is unlimited. Admins can invite teammates from Settings, Team on eligible plans, or upgrade from the Billing page.

Why was I signed out automatically?

For security, accounts sign out after 2 hours of inactivity. Simply sign back in; your work is saved as drafts as you go.

How do I reset my password?

On the sign-in page choose Forgot password, enter your email, and we send a reset link. The link expires after 24 hours and can be used once. If it expires, request a new one the same way.

What is the refund and cancellation policy?

Annual plans are non-refundable. Monthly plans can be canceled with 7-day notice. Manage cancellations any time via Billing, Open Billing Portal.

How do I change my card, cancel, or download invoices?

Go to Billing, Open Billing Portal (Stripe). Card changes, cancellations, and invoice downloads are all available there.

I canceled checkout and my plan looks reset.

Your data was not reset. Refresh the page to re-authenticate an expired session. If the plan still shows incorrectly, contact support.

I bought a plan but my report count looks wrong.

Open Billing, Payment History and confirm the payment succeeded. Balances update when the payment webhook completes, so allow a few seconds and refresh. If it still looks wrong, contact support with the payment date and amount.

Where do I find my receipt or invoice?

Go to Billing and open Payment History, then use the receipt link next to the payment. Subscription invoices are also available via Billing, Open Billing Portal (Stripe).

Which payment methods are accepted?

Credit and debit cards (including Apple Pay and Google Pay through the card option), Klarna, and CashApp. Payments are processed securely by Stripe; RCC never stores card numbers.

Is the AI analysis section required?

No. It is an optional narrative section. If the AI service is slow or unavailable, the report still completes without it.

How do I get the PDF of my report?

Open the report and choose Download PDF, or use Print View for a browser-printable version pre-formatted for US Letter.

If my calculation fails or I abandon checkout, is a report credit used?

No. A credit is only consumed when a calculation completes successfully. Failed calculations, abandoned checkouts, and recalculating a report that was already counted never consume an additional credit.

Can I edit a report after it has been calculated?

On Tier 1 and Tier 2, no. Calculation locks the report and uses one report credit, and the app warns you before you confirm. To change inputs, create a new report for the same officer. Tier 3 plans are unlimited, so generating another report costs nothing extra.

Can I edit my entries before calculating?

Yes. Until you click Calculate Compensation, everything is editable: use the Back buttons (or your browser back button) inside the wizard, and a confirmation prompt appears before the calculation is submitted. A saved draft can be reopened any time from the report page via Edit Inputs, with all fields prefilled.

The recommended compensation looks too low or too high. Why?

The figure is a weighted blend: each role's local BLS salary multiplied by that role's share of a 40-hour week. Verify the hours split and the selected occupation on the Roles step.

Why do some roles show $0 on the Review step?

No BLS wage row exists for that area and role combination. Go back to the Area step and re-check the county and metro selection. The app falls back to state-level data when an exact area match is missing.

How long does a report take?

About 5 minutes of data entry. The calculation itself is nearly instant, and the PDF is ready shortly after.

What do I need before starting a report?

The officer's name, business address (the county matters for BLS area matching), the NAICS code or business type, and a rough split of the officer's weekly hours across the 7 job functions.

How do I create my first report?

Go to Officers, add the officer, then open Reports, Create Report and follow the 5-step wizard: Officer, Area, Roles and Hours, Review, Generate. The Help Center in the sidebar has a full walkthrough.

Can I view a sample Reasonable Compensation Calculated Report?

Yes. You can view a sample Reasonable Compensation Calculated Report by clicking on the link below.

https://www.reasonablecompcalc.com/sample-report

Do you offer discounts for multiple reports?

Yes. We offer volume-based bulk pricing for firms and advisors producing multiple reasonable compensation reports per year. Bulk pricing is customized based on annual volume and reporting needs. Contact us for details.

Can I cancel my account at any time?

The purchase of Tier 1 and Tier 2 plans are non-refundable. The Tier 3 plan account holders will be able to cancel their monthly subscription at any time by notifying us via email (info@reasonablecompcalc.com) at least 7 days before the start of their next billing cycle. If you signed up for a Tier 3 plan and paid for a discounted annual subscription, the plan is non-refundable.

How do I sign up for a Tier Plan?

Select the 'Get Started Today!' button from our website's home page. You will be directed to the URL "https://reasonable-compcalc.com/register". Fill out the form on the web page with your information. After submitting, you’ll receive an email with a link to complete your registration.

Is my data secure with your platform?

Yes, your data is secure with our platform. We implement robust security measures, including data encryption both at rest and in transit, secure user authentication protocols, and regular security audits. Our platform is also hosted on secure servers with advanced firewall protection and continuous monitoring to safeguard against unauthorized access and potential threats. Rest assured, we prioritize data security and compliance to ensure that your information remains protected.